Customer FAQs

Live auctions are held approximately every 3 months. Our customers are informed via printed catalogs sent to them free of charge and/or via email. The catalogs are also available in electronic format on our website. To register for our customer list and newsletter, you can sign up on our website or contact us.

The ways to participate in a live auction are as follows:
• By attending the auction in person
• By written bid
• By telephone bid
A prerequisite for participating in the auction is the acceptance of its terms.
For in-person participation, we recommend arriving at the venue at least 20 minutes early to register and receive a bidder number. You can place bids on items of interest by raising your bidder number. The amount of each bid is determined and announced by the auctioneer; the bidding increments are predetermined, and amounts increase by approximately 10%. The lot is awarded to the highest bidder. You may also be represented by a third party, provided they declare both their own and your details.

To participate with a written bid, you can submit your written offer by filling out the form which you can find here and at the end of our catalogs. The bid amount is the maximum you wish to offer, and the auctioneer represents you with the goal of achieving the lowest possible price up to your stated maximum amount. You can submit a written bid for as many lots as you wish. You can send the form by email or call our contact numbers and our staff will fill out the form on your behalf. Written bids can be submitted from the moment the auction catalogs are posted, up until one hour before the auction begins. It is recommended to submit your bid at least one day before the auction starts.
For telephone participation, the process is the same as for written bids, with the difference that you do not specify a maximum amount. During the auction, our representative will call you for the lots you have indicated, inform you of the live bidding progress, and you will decide your bids on the spot. As the process is fast, please provide a telephone number that you can access during the auction and respond to immediately. Should we be unable to contact you due to your unavailability, you will forfeit the right to claim the lot. Telephone bids can be submitted from the moment the auction catalogs are published until one hour before the auction begins. Submission up to one day before the auction starts is recommended. You may also be represented by a third party, provided they declare both their own and your details.

Before each auction, inspection dates for lots are announced, usually lasting two weeks. We recommend a thorough inspection of all lots you intend to bid on. If you are outside Athens and cannot have a third party inspect the lots for you, please contact us, and we will provide all additional information and photos you require. You can also find additional photos of the lots on our website compared to our catalogs. Information and inspection of lots are strictly available until one day before the auction. For your best service, scheduling an appointment is recommended.

You can attend our auction live at the venue, even if you do not wish to participate. Telephone attendance is not possible.

Next to each lot description, you will find the estimated price. The lower of the two prices is the starting price. Your bids must be equal to or greater than the starting price. A lot may start at a higher price than its initial starting price if more than one written bid has been submitted.

The total payment amount for live auctions is the sum of the hammer price, our house commission of 17%, any intellectual property rights, and 24% VAT on the commission and intellectual property rights. In case of lot shipment, shipping costs are also borne by the buyer.

For certain works of painting and sculpture, the buyer is additionally charged for their intellectual property rights, as well as 24% VAT thereon. If the artist of the work is alive or has passed away within the last 70 years, then a percentage is added to the hammer price: 5% for the portion of the hammer price up to €50,000, 3% for the portion from €50,000.01 to €200,000, 1% for the portion from €200,000.01 to €350,000, 0.5% for the portion from €350,000.01 to €500,000, and 0.25% for the portion exceeding €500,000. In any case, this total amount cannot exceed €12,500.

Payment and collection of purchases must be made within 20 days of the auction, using the following methods:

• Bank transfer to our house’s account
• Cash for a total amount under €500
• Bank check
• Cash on delivery via ELTA or ELTA courier
• POS for collection from our offices
• IRIS for a total amount under €500

You can collect your purchases from our premises or have them sent to your desired address. You can also collect and pay on the day of the auction during the break or at the close of the auction. Shipments are made from the day after the auction, always by arrangement. Buyers must collect their purchases within 20 days of the auction.

After the auction, unsold lots are available at the starting price, plus a 17% commission, any intellectual property rights, and 24% VAT on the commission and intellectual property rights. A few days after the auction, you can view the available lots on our website. For more immediate information and/or to order unsold lots, please contact us. Lots remain available for approximately 30 days after the auction.

Online auctions are held more frequently than live auctions. We may have 3-4 auctions per month, and they are usually thematic. Our customer base is informed via newsletter. To register for our customer list and newsletter, you can sign up on our website or contact us.

Online auctions are conducted exclusively electronically, through our website. To participate, you must first register. Subsequently, you select the lots you are interested in and place your bid. Bid retraction is only possible by contacting us and no later than 24 hours before the lot closes.

Once the list of items is uploaded, a timeframe, usually 10-15 days, is provided for you to place bids through the platform and to inspect the items in person. During this period, the current price and the number of bids are displayed. If a bid changes the highest bidder of a lot within the last minute, an additional 2 minutes are added to the closing time, allowing the previous highest bidder to respond and to prevent the use of “sniper” software. If no further bids are placed, the auction closes. Otherwise, the 2-minute period is renewed after each change of highest bidder. Bidders are notified via email if their bid is no longer the highest, so they can place a higher bid if they wish. The closing time is not simultaneous for all items in the online auction. Items close with a 2-minute difference according to their sequential number. It is recommended to be online at the close of the auction for the lots you are interested in and at a price higher than your current bid.

At the start of the online auction, the starting price of each lot is displayed in green letters. Once bids are placed for that specific lot, the price in green indicates the current price. Below the bidding box, the minimum bid you can place is shown. The minimum bid price is determined by existing bids. If there is already a higher bid than yours, the current price will change to be higher than your bid, giving you the opportunity to place a larger bid. The system immediately notifies you if you are the highest bidder with the message “High Bid”. If you are no longer the highest bidder, you will be notified via email. Each bid differs from the previous one by approximately 10%. Bid retraction is only possible by contacting us and no later than 24 hours before the lot closes.

Yes. For the duration of the online auction, you can inspect the lots at our offices, up to one business day before its closing.

The final payment amount is the same as for live auctions. It is the sum of the hammer price, our house commission of 15%, any intellectual property rights, and 24% VAT on the commission and intellectual property rights. In case of lot shipment, shipping costs are also borne by the buyer.

For certain works of painting and sculpture, the buyer is also charged for their intellectual property rights, as well as 24% VAT thereon. If the artist of the work is alive or has passed away within the last 70 years, then a percentage is added to the hammer price: 5% for the portion of the hammer price up to €50,000, 3% for the portion from €50,000.01 to €200,000, 1% for the portion from €200,000.01 to €350,000, 0.5% for the portion from €350,000.01 to €500,000, and 0.25% for the portion exceeding €500,000. In any case, this total amount cannot exceed €12,500.

Payment and collection of purchases must be made within 10 days of the auction, using the following methods:
• Bank transfer to our house’s account
• Cash for a total amount under €500
• Bank check
• Cash on delivery via ELTA or ELTA courier
• POS for collection from our offices
• IRIS for amounts up to €500

You can collect your purchases from our premises or have them sent to your desired address. Shipping costs are borne by the buyer. Buyers must collect their purchases within 10 days of the auction.

After the auction, unsold lots are available at the starting price, plus a 17% commission, any intellectual property rights, and 24% VAT on the commission and intellectual property rights. A few days after the auction, you can view the available lots on our website. For more immediate information and/or to order unsold lots, please contact us. Lots remain available for approximately 30 days after the auction.

Online: Add the products you are interested in to your cart. By following the step-by-step instructions, you complete your order, which will either be sent to your chosen address or await collection at our store for 5 business days.
By Phone: Note down the codes of the items you are interested in and call us at our contact numbers. Our staff will assist you with any questions you may have about our products and help you complete your order.
At our physical store: You can visit our physical store at Lambovou 4 in Sepolia, view the products you are interested in up close, and complete your purchases.

Orders are dispatched on the same or the next business day. The shipping method you choose will determine the exact delivery time.

Yes, we can send your package wherever you wish. Shipping costs are borne by the customer.

Your order can be canceled provided it has not yet been dispatched.

Collection from our physical store: You can collect and pay at our store within 5 business days of placing the order.
Shipping by courier/carrier: We can send your order, and you will receive it at your doorstep.

Shipping costs depend on the weight and volume of the order, as well as the shipping and payment method you choose.
See more details here.

Indicatively:
Indicatively:
For shipping with ELTA Courier
For orders with a total weight up to 2 kg, shipping cost is €4. For each additional kg, +€1. Cash on delivery cost is €3.

Payment and collection of purchases must be made within 5 business days of the order, using the following methods:

• Bank transfer to our house’s account
• Cash for amounts up to €500
• Cash on delivery via ELTA or courier
• By credit/debit card
• IRIS for amounts up to €500

Payments made through our website using a debit/credit card are processed with absolute security within the environment of Piraeus Bank. Credit card numbers and other billing details are not disclosed to our company for security reasons, nor can we access them in any way.
The only response we receive from the bank is whether the payment was successful or not, so we can proceed with the order accordingly.

For orders over €500, you can pay with up to 3 interest-free installments via credit card.

Our physical store is located at Lambovou 4 in Sepolia. Directly opposite our main offices.

Prices are the same at our physical store and on the e-shop.

At Frattis Auction House, we want you to be happy with your purchases, which is why we follow a flexible return policy, always in accordance with existing legislation. See more details here.

Due to the nature of our products, we always inform you in detail about their condition. However, in the rare event that you mistakenly receive a product in a different condition than described, please inform us immediately so that it can be returned without shipping costs to you, and your money refunded. We are always particularly careful in packaging our products, as we are aware of their rarity and value. However, if damage occurs during shipping due to improper packaging, returns are handled in the same way as for products with an incorrect description. Prior communication is required for returns of defective products.

Our physical store and offices are open Monday to Friday from 9:00 AM to 5:00 PM.